FIVE STAR COMPANY
COURSE
SoftWash Systems offers education that encompasses all levels of professionals, the best support in the industry, the newest innovations for soft washing equipment, and time tested chemicals that do the work for you!
This is the complete program, consisting of 20 modules to elevate you from an Authorized Professional to a Five Star Company.
With these 20 classes, you will learn what the Five Star Model is and represents in the soft wash industry. We will cover 4 main categories.
Job Descriptions
The Facility
Business Development
Protocols and Procedures
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FIVE STAR COMPANY
CLASSES
JOB DESCRIPTIONS
BRANCH ADMINISTRATOR
This is the one-on-one digital meeting between AC and any SWS in-network company employee to discuss the responsibilities of their job description. This is the job description for a Branch Administrator.
ASSISTANT MANAGER
This is the one-on-one digital meeting between AC and any SWS in-network company employee to discuss the responsibilities of their job description. This is the job description for an Assistant Manager.
LEAD TECHNICIAN
This is the one-on-one digital meeting between AC and any SWS in-network company employee to discuss the responsibilities of their job description. This is the job description for a Lead Technician.
INTRODUCTION TO SOFTWASH SYSTEMS CHEMICALS
In this class, you will learn about the chemicals that SoftWash Systems has designed. You will learn what each product does, the surfaces that it works best on, and which ones can be combined to tackle multiple surfaces.
ASSISTANT TECHNICIAN
This is the one-on-one digital meeting between AC and any SWS in-network company employee to discuss the responsibilities of their job description. This is the job description for an Assistant Technician.
TERRITORY MANAGER
This is the one-on-one digital meeting between AC and any SWS in-network company employee to discuss the responsibilities of their job description. This is the job description for a Territory Manager.
THE FACILITY
WHEN IS FACILITY TIME
Knowing when the right time is to make the next big step with your company and move out of your house is hard. AC will cover what the tell-tale signs are to show you when it’s time as well as why you need to get a commercial facility.
THE FIVE STAR FACILITY FLOOR PLAN
Finding a great facility is only a small part of the battle in building your Five Star Branch. Once you have signed your lease you must outfit your facility for success. In this class, we will discuss the basic structure every Five Star Facility should have before beginning operations so you can be set up for success.
HAVING BLEACH ON-SITE
Having a bleach tank on-site is important in growing your company. In this class, we cover some of the things you need to know such as; how much money you could be saving, what bleach supply companies to work with, as well as the steps required for you to complete to have a bleach tank at your facility.
RADIUS TERRITORIES
SoftWash Systems has a definite POV on how cellular branches can keep major headaches from happening. This class will cast a vision for you on when and how to create these cellular Five-Star Branches and how you can build wealth in incremental small steps.
FACILITY ATTRACTS TALENT
Your facility is one of the top talent recruiting tools you have at your company. It is so important to have an impressive and respectable looking facility so quality employee prospects will take you seriously. In this class, AC shows you what an impressive facility looks like.
BUSINESS DEVELOPMENT
BOOKKEEPING AND ACCOUNTING BASICS
Learn how to choose and set-up bookkeeping software as well as find bookkeepers you can work with for optimizing a SoftWash Systems business.
POSITIONAL CERTIFICATIONS
SoftWash Systems has created positional certifications for every position in your company so you should never have to train your employees on your own ever again. In this class, AC shows you how to use SoftWash Academy Online to train and certify your employees.
DISC AND THE SOFTWASH SYSTEMS MODEL
Employee turnover can be one of the largest ways a company can lose money. This class provides a DISC Personality Profile for each position of a SoftWash Systems In-Network Company. By using the DISC Assessment to qualify potential employees for positions in your company, this will help ensure that each team member is performing a job that works for them.
PERSONAL DEVELOPMENT
Your Business will only go as far as you can lead it. That is why it is so important for you to become a great leader so that you can build your business. This class will outline all the things you can take advantage of to help you become a better leader.
THE 5 STAR MODEL
SoftWash Systems has four levels of guidance in building your soft washing legacy. These levels are Certified Applicator, Authorized Professional, Five Star Company and Owner Investor. This class is on our Five Star model. This class discusses the difference between the levels and what to anticipate in growth requirements as you grow from Authorized Professional towards Five Star.
PROTOCOLS AND PROCEDURES
SALES TEAM DEVELOPMENT
Every multimillion-dollar company has a professional sales team. This is especially true when you look at service companies. The key to your business growth is through hiring, training, and developing a team of sales professionals to go out and spread the word about your great business. In this class, we will cast some vision into the need for you to step out on faith and make sales team development a top priority for the success of your business.
THE MANUALS
As you legitimize your business and grow over the $249k gross revenues regulatory mark you will need to have many ducks in a row. Shop manuals are key. Many simply do not know that items like operations manuals, employee handbooks, health & safety manuals, and alike are REQUIRED by law. This class will help you get this important need off your to-do list in building a REAL business.
HUMAN RESOURCE NEEDS
Human Resource is an important subject to discuss as your company grows and you continue to add employees to your business. This class will give you helpful tips, systems, and resources you need to consider when building your HR firewall.
SERVICE DEPARTMENT OPERATIONS
There are key primary systems to focus on building in a Five-Star Company service department. This class will outline some of the first ones you need to get in place and focus on. Having good systems in place will ease your operation and management of the department.
MITIGATION OF LIABILITY
Do you ever wish you could go back in time and tell yourself all the things you could have done to prevent something terrible from happening to you? Unfortunately, at SoftWash Systems we don’t have a DeLorean, but we do have AC! In this class, AC will tell you all the things he learned from the large number of lawsuits he went through over the years and what measures you can put in place to prevent yourself from being held liable.
BECOMING A
Five Star COMPANY
SoftWash Systems Certified Applicator is the foundational level of education in the SoftWash Systems Online Academy. Our goal at SoftWash Systems is to set you up for success. Part of that success comes with SoftWash Systems Academy Online. When you purchase our Certified Applicator Course it will come with online access to the material and supporting documents that accompany the course. Whether you are interested in learning the ins and outs of soft washing or are wanting to progress to becoming an In-Network Company, this is the place to start!
When purchased, the Certified Applicator provides an in-depth, comprehensive look at soft washing, chemical mixing, and the science and technology of soft wash. Comprising 20 classes, and a 200 question exam, the Certified Applicator is perfect for anyone getting into the business. The course comes with a workbook set to follow along as the instructor guides you through videos, pictures, and slideshows.
